911: Call if you can, text if you can't
Non-Emergency /
file a Police Report:
804-646-5100
Business Phone:
804-646-5911
Do not email or post requests for emergency help on social media.
You must call or text 911 for 24-hour monitoring.
For nonemergency public safety help,
call 804-646-5100.
Emergency Health Profile
Richmond residents now can share health information that could be critical to first responders serving them during an emergency or crisis.
Residents are encouraged to create a free emergency health profile at https://www.emergencyprofile.org/. Here, they can enter any health information of their choosing, such as mental health issues, developmental disabilities, pre-existing conditions, allergies, emergency contacts and more into the voluntary database. This information would be available to the Richmond Department of Emergency Communications and first responders in the case of an emergency or crisis.
To ensure data privacy, information is associated with an individual’s mobile phone number and is only made available to first responders when a 911 call is placed from the associated phone number.
Individuals are encouraged to update their profile after any major health/life changes and in general once every six months. This life-saving information is available during an emergency to the Richmond Department of Emergency Communications and other emergency communications centers and first responders that use it, anywhere they are located.
The emergency health profile is only available to those with mobile phone numbers. Those with landline phone numbers only and significant mental health or other conditions may email or call the Richmond Department of Emergency Communications at 804-646-5911 for other options.
The emergency technology company RapidSOS teamed up with The American Heart Association, The American Red Cross, and Direct Relief to launch this voluntary health database.
The emergency health profile meets the first requirement of the Marcus Alert.